Frequently Asked Questions
Do you ship to my country?
How soon are orders shipped?
How will you send my Valèvé order?
International orders are normally sent by International Air Post which is not trackable.
An international trackable courier service is available for an extra charge.
Hey! I’ve ordered something gorgeous – when will it arrive?
International delivery – this will vary depending on the destinations postal network. However, we have found it to typically be 6-10 days globally, sometimes up to 3 weeks at busy times of the year.
Priority delivery is available internationally, this usually takes 3-7 days and is tracked.
Please be aware that delivery time is dependent on your local postal/courier network.
Sometimes your local customs will hold packages briefly for checking and occasionally they may make charges of import taxes/fees to the recipient according to local law. This is beyond our control, and is the responsibility of the recipient.
If ordering for a special occasion, please allow plenty of time to avoid the occasional time delays which are beyond our control.
How much will delivery cost?
|Area||Standard Service||Estimated Delivery Time*||Priority Service||Estimated Delivery Time*|
|NZ Urban Delivery||$6 - tracked||2 days||$10 - tracked||Overnight|
|NZ Rural Delivery||$10 - tracked||4 days||3 days|
|Australia Delivery||$8 - airmail||6-21 days||$20 - tracked||3-5 working days|
|Elsewhere in the World||$10||10-21 days||Please ask for quote||5 days|
I can’t wait! - How will I know when my package is sent?
Will my item definitely be in stock?
Will it be in stock next time?
Ah Oh! - Can I Return my Purchase?
Sure you can. We understand that buying online can be tricky as you've never felt the product or tried the garment. We're sure you'll find something to love, but for your peace of mind we offer a returns guarantee as follows.
If for any reason you are not satisfied with your purchase, please let us know within 30 days of the purchase date; so we can organise a replacement, credit or refund.
Your item will need to be returned in its original, unworn/unused condition along with the original packaging so that it can be re-sold. It needs to be unsoiled and not damaged in any way. Please pack the item well to avoid damage and include a copy of your invoice in the package.
We will reimburse return courier for damaged, defective or incorrectly supplied items only.You may wish to send goods back by a trackable method, as Valèvé does not take responsibility for items lost in the process of returning.
When will I receive my Exchange or Refund?
Refunds – once your return is received, your refund will be processed back to your credit card within 7 days.